Return & Exchange
REFUND
- Nissa Project does not provide a refund on the goods sold.
- They can only be returned for defects caused by us. Nissa Project reserves all the rights to inspect and rectify the defect or replace the product. If we are unable to do so, then we will refund the money within 14 working days once the defective garment reaches us back.
RETURNS
- All sales are final. Once an item is sold, it cannot be returned or exchanged.We take great care to ensure that all items are of the highest quality before dispatching. However, we are not responsible for any damage that occurred during shipping or mishandling by the customer after the item has been received.
- Goods once sold on info@nissaproject.com can only be returned if they are defects from the brand’s side and if they meet our terms and conditions.
- The returning item should be in its original condition (new, unused, unworn, unaltered, or unwashed) and should be sent back within 7 days from delivery date with original invoice.
- Please note: Nissa project does not accept any returns delivered to us without prior communication and agreement.
- All limited editions, discounted, and brand collaboration products are final sales (no returns, no exchanges).
- HOW TO RETURN: You must inform us within 7 days of delivery of the product. Please send us an email to info@nissaproject.com with your order number and attach an image of the piece purchased and the faults in the piece/reason for exchange or return. You will hear from us within 24 hours after we receive your message. Once you hear back from us and receive the alteration approval, please ship out the piece to us.
ALTERATION
- Nissa Project does not provide alteration on any order
- For correct measurements, refer to Nissa Project Measurement chart before your purchase.
CANCELLATION POLICY
- Nissa Project does not offer cancellation or exchange once you place an order with us.